Returns & Refunds
Our products are warrantied for life against manufacturing defects. In the event of a defect please contact us immediately for remediation of the defect.
Normal wear and tear of a knife or blade is not covered by this warranty. Abuse such as broken tips, handles left soaking in water, blades put in dishwashers etc are not covered by our manufacturer's defect warranty.
Items eligible for this guarantee must be clearly stated on our website and advertising. It will only apply to items identified as eligible by the supplier.
The Customer is entitled to return the ordered good to the Supplier within 30 days of delivery. Notice of return must be made by the customer to the supplier within the 30 day window following receipt of the goods. Notice of return must be made via email to wdcrowe1@gmail.com. No other form of notice of return is acceptable, such as via phone or text.
The Supplier will use its best effort to refund the purchase amount within 30 days of receipt of the returned good. Shipping costs are not included in the purchase amount within the meaning of this article. The Customer bears the shipping cost and risk for returning the good back to the Supplier under the terms of the 30 day money-back guarantee. Funds returned will be "less return shipping costs."
Condition for refunding the purchase amount is that the Customer has handled the good and its packaging carefully and that the good is returned in its original packaging and that all items and other components, originally shipped, are returned as well.
The refund of the purchase amount may be reduced if the Customer returns a damaged or incomplete good or if the item has been obviously misused or if any components delivered with the good are missing.
The Customer must only unpack or use the good to the extent necessary in order to determine the nature, characteristics and operation of the goods.
Funds will be returned by whatever means the supplier finds best and may include e-transfer or in some cases a store credit.
Contact us for shipping return labels and details, at croweknives@gmail.com or 1-778-991-5405